1. Cancellation requests
Contact us promptly if you wish to cancel a service request. Cancellation is possible only before the relevant service, document processing, e-sign, mandate, policy issuance or third-party charge has been initiated.
2. Service fees
Fees for work already completed—including verification, document preparation, e-sign, stamp duty, platform usage or partner processing—are generally non-refundable.
3. Insurance and lender payments
Premium refunds, loan-related refunds, mandate reversals and third-party charges are governed by the concerned insurer, bank, NBFC or payment provider. Autokart will assist with coordination but cannot guarantee the result or timeline.
4. Duplicate or incorrect payment
Report duplicate or incorrect payments within 7 days with the transaction reference. Approved refunds will be processed to the original payment method, typically within 7–10 business days, subject to banking timelines.
5. Contact
Email autokartenterprises@gmail.com or call 022 4719 7805 between 10:00 AM and 7:00 PM with your name, application reference and payment details.